1. Introduction

At Brom, your privacy matters to us.

This Privacy Policy explains how Brom Technologies Limited ('Brom', 'we', 'us', or 'our') collects, uses, stores, and protects your personal information when you use our website, mobile applications, and services (collectively, the 'Platform').

By using Brom, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect only what we need to operate and improve Brom.

a. Information You Provide

Depending on how you use Brom (Consumer, Rider, or Vendor), we may collect:

• Full name
• Phone number
• Email address
• Delivery address or business address
• Profile photo (optional)
• Bank account details (for riders and vendors)
• Verification documents (for riders and vendors)

b. Automatically Collected Information

When you use Brom, we may collect:

• Device information
• App usage data
• Location data (For delivery & tracking purposes)
• Log data (IP address, time, app interactions)

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders, deliveries, and payments
• Verify riders and vendors
• Improve app performance and user experience
• Communicate updates, support messages, or important notices
• Prevent fraud and ensure platform safety

We do not sell your personal data.

4 Location Data

• Orders placed through Brom are considered confirmed once payment is successful or cash-on-delivery is selected.
• Prices, fees, and availability are determined by vendors.
• Brom may apply service or delivery fees where applicable.

5. Sharing of Information

We may share your information with:

• Vendors (to fulfill your order)
• Riders (to complete deliveries)
• Payment processors (to process payments securely)
• Service providers who help operate the Platform

We only share what is necessary to deliver our services.

6. Data Security

We take reasonable steps to protect your information, including:

• Secure servers
• Encrypted transactions
• Limited access to sensitive data

However, no system is 100% secure. While we do our best, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Comply with legal obligations Resolve disputes
• Enforce agreements

You may request account deletion at any time.

8. Your Rights

You have the right to:

• Access your personal data
• Update or correct your information Request deletion of your account
• Request deletion of your account
• Withdraw consent where applicable

To exercise these rights, contact us at support@brom.ng.

9. Third-Party Services

Brom may contain links to third-party services (e.g., payment providers). We are not responsible for their privacy practices and encourage you to review their policies separately.

10. Children's Privacy

Brom is not intended for users under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the “Last Updated” date and notify users where necessary. Continued use of the Platform means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at: support@brom.ng